ETSA customer expectations study presented to Board

Ducker presented the study results to the ETSA Board on 5 October. The work was highly commended, even if some messages are not so positive for us. Study scope: workwear customer expectations in France, Germany, Poland and the UK.
Are we meeting customers expectations in terms of ontime delivery, quality of cleaning, value for money, contract duration, etc.? A Project Group debrief call will be arranged in November. The ETSA Secretariat is organising dissemination of the results to membership. The Board will further evaluate the report and alternatives on usage of results and whether Ducker should deepen its analysis in the future.

ETSA: Representing textile rental companies

Alsco Bardusch Cleanlease CWS Boco Elis Initial johnson Lindstrom Mewa Salesianer Miettex

To find out more about our members including suppliers, national associations and research institutes click here

ETSA: In partnership with suppliers of detergents, fabrics and machinery

Beirholm BP Carrington christeyns Ecolab HB Jensen kannegiesser Klopman lapauw Lauffenmuhle tencate Van Moer

To find out more about our members including textile rental companies, national associations and research institutes click here

ETSA: Coordinating national textile service associations and working with research institutes

Assosistema BVT FBT GEIST Hohenstein NRV Tekstiilihuoltoliitto-ry TRSA TSA Sveriges-Tvätteriförbund VTS WFK Wirtex

To find out more about our members including textile rental companies and suppliers, click here